Frequently Asked Questions
Online Services
We offer video or telephone sessions. Video sessions are offered using a secure platform (Doxy.me) that is compliant with the Health Insurance Portability and Accountability Act (HIPAA). Please see their website for details.
To participate in video sessions, you must reside and be located in Ontario at the time of your appointment as psychologists can only offer sessions within the province they are registered.
Rates
At Crosstown Psychology we offer 50-minute sessions for both individual and couples therapy. For any queries regarding our rates, please contact our office at infocrosstownpsych@hushmail.com.
Accepted payment methods include e-transfers as well as Cash and Cheques.
Insurance
Many insurance companies offer reimbursement for psychology services. We suggest contacting your provider to see how much coverage you have. We do not bill directly to third party insurance companies but will be happy to provide you with the information you need to submit to your provider.
Cancellation Policy
We work toward reserving an individual spot for you. All sessions are required to be cancelled or rescheduled with a minimum of 24 hours notice. Sessions that are cancelled with less than 24 hour notice will be charged the full session fee. Business hours are Monday-Friday 9 am to 5 pm, excluding holidays. Appointments cancelled outside of business hours will be considered received the next business day.
Do I need a referral?
A referral is not needed to initiate psychological services. Individuals are welcome to contact Crosstown Psychology and Wellness clinic directly to set up an appointment.
What is Evidenced Based therapy?
Evidence Based therapy includes therapeutic approaches to treatment that have extensive research to support their efficacy in treating clinical problems.
What can I expect for the first appointment?
Once you schedule an appointment with Crosstown Psychology, our clinicians will provide you with electronic forms that you can review and complete prior to the appointment. These forms will describe the clinic’s procedures and help clinicians gather relevant information prior to your visit. These forms will then be reviewed together at the start of your first appointment.
How long are appointments?
Appointments are 60 minutes in duration that includes 50 minutes of session time with your clinician and 10 minutes allotted to the clinician to complete necessary paperwork for your medical records.
What are the goals of the first appointment?
The first appointment provides an opportunity for your clinician to understand your current concerns. It is a time that you can discuss together your relevant history, the present difficulties and, any other information that can help with the development of a treatment plan. The treatment plan can help in identifying both the goals of the work and the therapeutic strategies that can help make this process feel most helpful for you.
Reclaim Balance in Your Life
Navigating mental health concerns and life stressors can be overwhelming, but you don’t have to do it alone. Discover tailored therapy that provides actionable strategies to ease your anxiety and help you find balance. Take the first step—contact our Toronto psychology clinic today.
